Returns & Exchanges

At PILGRIM, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day return window for all unworn items with original tags attached. Our streamlined process ensures that if a piece doesn't fit your style, you can find your perfect match without any hassle.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Securely place the unworn garments in their original packaging, ensuring all designer tags and hygiene seals remain intact.

• 3.
  Label and Post

  Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized courier location.

• 4.
  Refund Processing

  Once our quality control team inspects your return, we will issue a refund to your original payment method within 5-7 business days.